American Express Work From Home Customer Service Analyst Jobs APPLY ONLINE
Customer Service Analyst (Video Know Your Customer)
Gurgaon, Haryana, India
ID: 22030461
Job Description
Work Location Options: Hybrid/Virtual
American Express Work From Home Customer Service Analyst Jobs APPLY ONLINE
Company Name | American Express |
Job Role | Customer Service Analyst |
Total Vacancies |
Not mentioned |
Qualifications | 12th Class or Any Graduation |
Year of Passing |
Any Year |
Job Location | Gurgaon (Work From Home) |
Salary | ₹4.4 LPA |
Gender | Male-Females |
Age Limit |
18+ Above |
Employment Type | Full-Time |
Fresher / Experienced | Both Can Apply |
Working Days | 5 day working week (2 Rotational week off) |
Selection Process | Online Test or Online Interview |
Application Mode | Online |
Application Fee |
Nill |
Apply Online Date | Already Started |
Joining Day | Immediate Joiners Only |
Application Last Date | Apply As Soon As Possible |
Required Skills |
|
You Lead the Way. We’ve Got Your Back
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives.
Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Job Description American Express Work From Home Customer Service Analyst
Completing the Video KYC (know your customer) process for prospect customers in a timely and comprehensive manner to ensure customer satisfaction
Gather relevant information from customers as required and update it accurately to facilitate the decisions process
Presentable while interacting with customers
Ensure error- free verification of card applications
Deliver Employees, Customers and Shareholder metrics as per goals
Brainstorm with the leaders and colleagues to recommend changes in workflows, procedures and service levels to meet customer needs and to enhance value proposition
Adherence to quality and compliance guidelines
Support all new initiatives in the New Accounts area
Effective and efficient call handling
Balance customer interests with the interests of American Express
Behavioral Skills/Capabilities: Self-motivated and Organized to manage timelines.
American Express Work From Home Customer Service Analyst Qualification
Internal Qualifications:
- Graduate/Under gradudate
- Functional Skills/Capabilities: Preferred Minimum 1Year Of Experience in Customer Handling
- MS Office Knowledge
American Express Work From Home Requirements:
- In compliant with Customer First Strategy
- High level of Customer sensitivity, commitment & service orientation
- Knowledge of KYC for Consumer & Corporate India Market
- Adhering to Blue Box Values
- High result orientation
- Good interpersonal skills
- Excellent verbal and written communication skills
- Flexibility to work
- Good analytical skills with an eye for details
American Express Work From Home Shift Timings:
Shift window of the profile is 08:00 till 22:00 IST
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Click Here to APPLY Online for American Express Work From Home