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Concentrix Recruitment 2023 For Manager I, Quality Posts - Apply Online Now
Company Name: Concentrix
Post Name: Quality Manager
Salary: up to ₹10.6 LPA*
Experience: Fresher/Experienced
Job Location: Chandigarh
Post Name: Quality Manager
Salary: up to ₹10.6 LPA*
Experience: Fresher/Experienced
Job Location: Chandigarh
Role and key Responsibilities:
- Drive continuous improvement for Transaction Quality and Delivery
- Trained /Certified in Green Belt
- Manage Call Quality & Client related KPI's
- Evaluate effectiveness of TQ interventions
- Strengthen Quality management processes / framework to improve quality delivery
- Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations
- Generate and implement out of the box ideas and Process improvement initiatives in the process.
- Drive Process control & Compliance in addition to managing the audit requirements
- Provide crisp and specific feedback to Front Line Recruitment Teams on the quality of new hires
- Provide quality floor support, feedback and refreshers
- Support the quality and Compliance teams to perform various audits and follow ups based on observations highlighted
- Run FMEA and compliance audits and health check of the account
Key skills and knowledge:-
- People Management skills
- Ability to drive initiatives to closure
- Ability to deal with all levels of employees
- Ability to provide leadership, direction and motivation to build high performing teams
- Analytical and Quantitative skills
- Excellent Communication skills
- Data Handling / data interpretation skills
- Good working knowledge of Transaction Quality systems, tools and technologies.
- Should have understanding of Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively
- High level of maturity to handle people including but not limited to client, stake holders, peers etc.
- Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure
- Detail oriented, Strong organizational and Presentation skills
