Role – Quality Assurance Analyst
Qualification – Any Graduate
Experience - Freshers
Location – Work From Home
Salary – 7.7 LPA - 15 LPA
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People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're not done yet.
As we continue our lightning-fast growth, two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 8,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.
We’re looking for a Quality Assurance Analyst who'll join us to play a big part in Revolut’s drive by working closely with all Customer Support departments, supporting analysts and their Line Managers. You'll be an expert in multiple workflows, gain new skills, and continue to develop in your professional career.
We’ve hired some of the most driven individuals the world has to offer, and we’re keen to showcase their talent to the world.
That’s where you come in. Our team is detail-oriented, technical, and we love to get down to the nitty-gritty of our processes to deliver the best possible results.
Up for the challenge? Let’s get in touch
Highlighting and reporting any issues to the Quality Assurance Team Lead/Quality Assurance Head
Providing feedback to Quality Control analysts and identifying root-cause analysis of potential misalignment
Supporting Quality Control in achieving deliverables through knowledge sharing
Delivering quality refresher sessions to individuals who are struggling with quality performance
Engaging in risk-oriented reviews focusing on issue identification together with active facilitation for resolution
Coaching new joiners to learn procedures across the Support department
Collaborating with other teams across different locations
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
As we continue our lightning-fast growth, two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 8,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
The rapidly-expanding Quality Assurance department plays a crucial role in Revolut’s development as we continue to grow as a major international business. Our goal is to make sure our Customer Support teams are operating at their best quality performanceWe’re looking for a Quality Assurance Analyst who'll join us to play a big part in Revolut’s drive by working closely with all Customer Support departments, supporting analysts and their Line Managers. You'll be an expert in multiple workflows, gain new skills, and continue to develop in your professional career.
We’ve hired some of the most driven individuals the world has to offer, and we’re keen to showcase their talent to the world.
That’s where you come in. Our team is detail-oriented, technical, and we love to get down to the nitty-gritty of our processes to deliver the best possible results.
Up for the challenge? Let’s get in touch
What you’ll be doing
Completing monthly Quality Assurance (QA) activities by focusing on identifying successes and failures in the work performed by Quality ControlHighlighting and reporting any issues to the Quality Assurance Team Lead/Quality Assurance Head
Providing feedback to Quality Control analysts and identifying root-cause analysis of potential misalignment
Supporting Quality Control in achieving deliverables through knowledge sharing
Delivering quality refresher sessions to individuals who are struggling with quality performance
Engaging in risk-oriented reviews focusing on issue identification together with active facilitation for resolution
Coaching new joiners to learn procedures across the Support department
Collaborating with other teams across different locations
What you'll need
- Fluency in English
- Previous experience within Quality Support
- A proven track record of positive evaluations
- Strong attention to detail and analytical skills
- Practical knowledge of Google Sheets, Forms, and Slides
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
