Sutherland, a leading digital transformation company, is seeking a motivated and organized Associate -Trans Processing to join their team in Chennai! In this work-from-home role, you will play a vital role in ensuring smooth financial transactions and providing exceptional customer service.
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Responsibilities:
- Process customer payments accurately and efficiently.
- Monitor customer accounts and follow up on outstanding payments.
- Provide excellent customer service by addressing inquiries, resolving billing issues, and processing refunds.
- Identify and escalate any discrepancies or non-payment situations.
- Maintain accurate records and adhere to company standards.
- Collaborate effectively with internal teams to ensure efficient resolution of customer issues.
- Continuously learn and develop your skills.
Qualifications:
- Any graduate degree.
- Strong attention to detail and accuracy.
- Excellent time management and organizational skills.
- Basic analytical skills.
- Effective communication and interpersonal skills.
- Ability to problem-solve and work independently.
Benefits:
- Work from the comfort of your home!
- Competitive salary and benefits package.
- Opportunity to join a growing and dynamic company.
- Be part of a team that is passionate about delivering exceptional customer service.
